Do you ship internationally?

Yes, we offer international shipping within EU countries. Delivery times vary depending
on the destination. Shipping costs are FREE within EU.

What payment methods do you accept?

We accept various payment methods including VISA & Master credit cards, PayPal, Google
Pay & Apple Pay.

What is your return policy?

We offer a 14-day return policy. Please check the Return Policy for more details.

How long will it take to receive my order?

Orders are typically processed within 7-14 days. Shipping times vary based on your location.

Can I change or cancel my order?

You cannot modify your order. You can cancel an order in case it was not dispatched to you. You can check order status in your profile by login Ing with email you
used when ordering. Contact our customer service team for assistance.

Do you offer gift wrapping?

We do not offer gift wrapping.

How do I contact customer service?

You can reach our customer service team via email at contact@thedecoshop.com

How do I apply a discount code?

Enter your discount code during checkout in the "Discount Code" field before finalizing your purchase.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, contact us immediately with your order
details, and we’ll arrange a replacement or refund.

Do you offer free shipping?

We offer free shipping for all order within EU.

How do I create an account?

You can create an account by clicking on the "Sign Up" button on the top of our homepage and following the instructions. It is very simple, try it!

Can I place an order without creating an account?

Yes, you can place an order as a guest, but creating an account allows you to track your orders and store your information for faster checkout.